FAQ

All the pages of our website you are currently on are Secure at 100%. From the home page to the payment of orders, everything is under control so as to protect the site from a possible piracy or other threat.

With regard to the method of payment, we use the services of PayPal, which is the global reference of the Securing online Payments. This brings you all the serenity necessary for your purchases.

1. If you are a member of the site, log in to your personal space. You will be able to follow the details of your orders and the progress of your delivery.
2. If you used our site as a guest, you received an email confirmation of your order which brings together the information that might interest you (order number, parcel tracking number, order summary ...)

In this case, CONTACT US very quickly because a delivery address can only be changed if the order has not yet been shipped.

The delivery time is between 7 and 30 days after 2 to 5 days of treatment of the order by our services. Your parcel may be delivered 50 days after ordering, which is extremely rare in our case.

Our company works with International suppliers recognized for their seriousness and the quality of their products. The geographical distance results in more important delivery times.

We give priority to the Product quality and price reduction, then we strive to find solutions for Reduce delivery times

You have to rely on 5 to 10 days before the tracking number is functional. If after 10 days the number still does not work, contact us and we will return to you with an answer.

We deliver your parcels Free of charge without minimum purchase amount!

Our company works with a large number of suppliers to offer quality products at a competitive price. As a result, it is common that on an order that has several items, you receive your order in separate parcels, with different delivery times.

Your satisfaction is paramount to our eyes. In these special cases, contact our customer service by email or on our Facebook chat for even more responsiveness and listening. Together we will put in place solutions that are intended to satisfy you.

Always with the objective of satisfying you and meeting your requirements, we therefore, offer a guarantee "Satisfied or Reimbursed": Up to 30 days after receipt of your articles, you can request a refund by simple request by mail by filling out a withdrawal form and presenting us Proof of delivery By mail.

When we have received confirmation of the receipt of the package we will make a full refund via the method of payment used beforehand. The cost of return remains at your expense.

We will take back the unused merchandise in its original packaging accompanied by your names, first names and order number within 30 days of the date of purchase.

You are more than just customers, you are our main source of inspiration on a daily basis. Being in touch with you and having your news is a real joy.

You have comments, ideas, suggestions, you want to write an article on our blog, you want to share an opinion on one or more products of the shop: CONTACT US, we will be happy to listen to you and to exchange with you!